Xpressdocs FAQs

Find answers to questions about Xpressdocs Products, Marketing Services, Data Solutions, and Ordering Process. Learn how we help businesses achieve brand consistency and streamline print and direct mail campaigns.

Company
What does Xpressdocs do?

We’re your all-in-one print, direct mail, prospecting, and brand management company! We help build better brands with made-to-order marketing solutions and advanced technology.


What kind of industries does Xpressdocs serve?

Our marketing tools span across multiple industries, including:


Is Xpressdocs for big enterprises or small businesses?

We’re able to scale our services to businesses of any size. No matter how large or small you are, we’re happy to help you succeed.


How do I get started with Xpressdocs?

Contact our Sales Team to get started with the best in brand management!


How do I contact Xpressdocs?

Get in touch with us here.


What are Xpressdocs' hours?

We’re open Monday-Friday, 8:00 am. – 6:00 pm. CST


Why should I choose Xpressdocs?

We’re in the business of helping businesses succeed. Our comprehensive brand management tools offer marketing solutions for companies of all sizes across industries, with a world-class client service team to give you the branding partnership you’ve been looking for.


What is a storefront?

Your storefront is a customized hub to place orders, manage templates, and track your campaigns. Everything you need, all in one location!


What if I don't need a storefront? Can I still use XD?

Absolutely! Your customizable XDPro account lets you pay for only what you need, growing with your business when you’re ready!


Where else can I use XD's direct mail and print services?

We integrate seamlessly into your favorite tools like Canva, Marq, MoxiWorks, Market Leader, and more!


 
Products
What kind of products does Xpressdocs offer?

We offer a wide array of products, including printed marketing, full-service direct mail including postcards, letter mailers, and other targeted mail options. Plus, multi-channel marketing, business cards, branded promotional products, marketing data, targeted mailing lists, and more.


What is full-service direct mail?

Everything from helping you design your mail piece, address lists, printing, automation, mailing your marketing directly from our facility, and more. XD provides all the services you need for a highly effective direct mail campaign.


Does Xpressdocs mail my marketing pieces for me?

Absolutely! Our centrally located facility is neighbors with one of the largest USPS® distribution centers in the country. We’re experts at direct mail marketing. With some of the fastest turn times in the industry, we are ready to go to work for you.


Do I need to have the address of everyone I need to send marketing to?

Nope! You can upload your own mailing address lists or use one of our mailing list options.


Can I have my direct mail or print product shipped to me?

You sure can! We’ll be glad to print your order and ship it directly to you to distribute at your discretion.


Does XD offer customization?

Yes! We offer as much (or as little) customization as your brand needs. Plus, we offer customizable templates and upload-your-own design options.


What is XD+?

XD+ is a subscription service with free perks and special discounts for members. Learn more here.


 
Marketing
How does Xpressdocs help with my marketing?

We offer a versatile brand management platform that gives you consistent marketing with innovative tools, quality print, and direct mail products.


Why do I need brand consistency?

A consistent brand increases customer trust and recognition, boosting your business.


What is a lead?

A lead is a potential customer who has shown interest in working with you. Leads are crucial to the success of your business and are the result of consistent marketing. Track your leads with notifications and your analytics dashboard from Xpressdocs..


What is a prospect?

A prospect is a consumer who fits your ideal customer profile. Prospects are likely to want to work with you; they just don’t know about you yet. You can find prospects with details like demographic information or property data. Xpressdocs offers prospecting solutions for the Insurance, Real Estate, and Home Services industries.


How does Xpressdocs build mailing address lists?

We use public data from a variety of sources, including public websites, public records, data partnerships, property information, and state government sources. We regularly update our database to give you the latest information and best leads.


Can Xpressdocs work with my marketing budget?

Absolutely! We specialize in marketing solutions at scale, and we’re built to work with you to reach your goals.


What kind of marketing info can I get right now?

Check out our guides or our marketing tips blog!


 

Orders
How do I place an order with Xpressdocs?

You can place an order easily through your storefront! Need to set up a storefront? Contact us – we’d love to help!


Where can I see my order status?

  1. Go to your storefront.
  2. Click on Order History.
  3. Find your order.
  4. Select the status for mailing or shipping details.


Can I cancel an order?

You can cancel your order for up to 10 minutes after it’s been placed.


Can I upload my own address list?

Absolutely! You can find accepted address list formats in your address book under the Upload List section.


Can I edit my address lists?

Yes! From your storefront, you can access your addresses from your Address Book.


Where do I edit my information?

On the upper right-hand corner of your storefront, you’ll find your profile. You can edit your address, headshots, contact information, and more!


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